Why are roaming charges so high?
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There are two basic reasons:
1. When you make a call, you are charged for by the local carrier as well as your own. For example, calls made from a Canadian mobile phone in France, will incur charges from their Canadian carrier as well as the local French carrier.
2. Both the host carrier and your own carrier don’t feel the need to offer competitive rates because you are, in essence, a captive market! |
What kind of savings can I get with Roam4Less?
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The discounts can be up to 90% off regular roaming charges. |
How does Roam4Less charge so much less?
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Roam4Less has negotiated competitive rates with carriers in over 200 countries. In addition, we have a unique call processing technology called Seamless Call-Connect™. The result is deeply discounted roaming rates. |
Do these kinds of savings apply to all countries?
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For technical reasons, there are a few countries where we cannot obtain the same kinds of savings. |
How many countries can I use my Roam4Less SIM card in?
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We use the GSM platform, which is the world’s leading mobile network. Currently, Roam4Less can be used in over 200 countries and we are regularly adding more.
Click here for a list of countries that Roam4Less can be used in. |
What do I have to buy to get these reduced charges?
| A: |
There are two options:
1. Purchase a SIM card that you insert in your unlocked GSM mobile phone. (Note: If your mobile phone is from a North American carrier, it is probably locked.
2. Purchase a Roam4Less package with a SIM card already installed.
In either option, you get a local phone number and $10 free airtime. There are no set-up charges, no contracts. You just pay for your airtime. |
Do I need to sign a contract or pay monthly fees?
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No. Roam4Less lets you purchase airtime as you need it. If you don’t make calls, you don’t get charged. |
What is a locked phone?
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Mobile carriers (mostly in North America) program or ‘lock’ their phones so that, among other things, the phones can only use a SIM card supplied by that particular carrier. |
What types of phones does Roam4Less sell?
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We offer a range of unlocked triband and quadband phones plus accessories. |
What are triband and quadband phones?
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These phones are ideal for international travel, because they can connect to 3 or 4 of the transmission frequencies currently used worldwide by the GSM network. Click here to see the frequencies used by each country. |
Were can I learn more about GSM networks?
Where can I buy a Roam4Less SIM card?
| A: |
Roam4Less SIM cards can be ordered online. Just follow the simple instructions and your SIM card or phone will be shipped out in 1-2 business days. |
Do I need to sign a contract or pay monthly fees?
| A: |
No. Roam4Less lets you purchase airtime as you need it. If you don’t make calls, you don’t get charged. |
How can I be sure I won’t get a bad connection?
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Roam4Less only secures roaming agreements with Tier 1 carriers to ensure flawless connections and no dropped calls. |
What are the advantages of using Roam4Less?
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- You save money on roaming charges.
- You can top up minutes online or by phone.
- You have the option to have minutes added automatically (with a pre-approved credit card) when your balance is low.
- You receive one local phone number which can be used throughout the world.
- You have the option of having your local calls forwarded to this number. (Your local provider may charge for this.)
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How do I install my Roam4Less SIM card?
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Follow your phone’s instructions for inserting SIM cards. If you purchased a Roam4Less package, your SIM will be pre-installed. |
How do I activate the Roam4Less SIM card?
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Once you’ve installed your SIM card, or if you’ve purchased a phone with a pre-installed Roam4Less SIM card, just turn the phone on. In less than 2 minutes, the phone will automatically register with the local GSM network and activate your service. That’s all. This happens each time you turn on the phone. |
How do I unlock my mobile phone in order to use my SIM card?
| A: |
Chances are, if you live in North America, that the company that you bought your mobile phone from has locked it to only accept its own SIM cards. You need to contact them or find an independent resource to do this – almost invariably for a fee. |
Can all mobile phones be unlocked?
| A: |
No. If your mobile provider does not use the GSM network, your mobile phone does not use a SIM card and is incompatible with our service. |
How do I receive calls?
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Exactly the way you normally do. |
How do I place calls?
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You must dial the complete international number (international prefix, country code, area code and local number) for example 001.212.555.4444 to call North America or 001.44.207.555.5555 to call the UK). You must include an access code like 00, 011, or +.
Press the SEND key and within several seconds your phone will ring signaling that the call is ready to be connected. Press SEND again and your call will be connected. |
Why do I have to wait several seconds and why does my phone ring?
| A: |
Our unique Seamless Call-Connect™ takes a few extra seconds……to create significant savings for you. |
What if nothing happens after I install the Roam4Less SIM card?
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Usually this means that the SIM card is not installed properly. Reinsert the SIM card and then restart your phone. If that doesn’t work, contact Roam4Less support |
Why do I have to wait several seconds and why does my phone ring?
| A: |
Our unique Seamless Call-Connect™ takes a few extra seconds... to create significant savings for you. |
What is the Roam4Less Help Line?
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The Help Line provides live assistance 24/7 you can reach the Roam4Less Help Line by Dialing 1.416.481.ROAM (7626) or 1.877.44ROAM4 (North America). |
I am having difficulties connecting or I am having reception problems?
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This is usually a problem with the local network and you will need to change networks. Your phone will have a menu option to do this manually. Consult your phone’s instruction booklet. |
My SIM card doesn’t seem to be working in my mobile phone?
| A: |
First, remove and reinsert the SIM card and then restart your phone. If you’ve installed it correctly, there is a small chance that your phone requires a few extra steps. Call our Help Line. |
I have an older mobile phone, is that a problem?
| A: |
It’s not ideal. It may not automatically activate the Roam4Less SIM card. You’ll need to go into your phone’s menu. Please note: Your phone must be Java enabled to be compatible with our service. |
I can’t activate my Roam4Less SIM card?
| A: |
Check if your phone is unlocked. You may not have enough airtime left in your account. Check your balance. There’s a small chance that you may be in a country not yet serviced by Roam4Less. Click here before you travel, for a list of areas where we have partnerships. |
Can I forward my local calls to my Roam4Less mobile phone?
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Yes. Check with your provider to see if there is a charge for forwarding calls. (Note that calls to your number will still be treated as a local incoming call.) |
Do you offer Caller ID?
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Yes, at no extra charge. |
Do I have voice mail when I use Roam4Less?
How do I set up my voice mail?
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To set up your voice mail, dial 0032486191996 from your Roam4Less phone. |
How do I access my voice mail?
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Dial 0032486191996 and enter your password. |
Can I personalize my voice mail message?
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Yes. Just follow the instructions once you are in your voice mail. Listen to the menu for other handy options. |
How do I know what I’ve spent or what my balance is?
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Just access our website, www.roam4less.com, click on the Account tab and enter your phone number and password. |
Does my SIM card expire if I don’t use it?
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Airtime will not expire for 6 months from last recharge. |
Do I pay for the 10 seconds that it takes to process my call?
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Yes. You start paying from the moment you start the call (by pressing SEND). |
Am I charged by the minute or by some other unit?
| A: |
Airtime is billed per minute. |
What’s my phone number?
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Your local number is the phone number that is assigned to your phone. You can choose your phone number when you are configuring your phone during the checkout process. |
Can I send and receive SMS text messages?
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Yes. In fact incoming text messages are free anywhere Roam4Less has agreements. Outgoing text messaging is based on local rates. |
Is there an online record of the calls I’ve made?
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Yes. You can see your Account Overview here |
Can I call Toll Free (800,877,866 etc) numbers?
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No. Before you travel, you should prepare a list of important non-Toll free numbers eg, for your bank. |
What do I do when I come to a new country?
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In most cases, nothing. Your phone will automatically be registered. However, some phones will require manual registration. To do that, check your mobile phone’s instruction booklet. |
Can I use the phone/SIM card for local calls?
What are the prices for a Roam4Less SIM card and accessories?
| A: |
Check the Product tab on our website for a list of prices. Click here |
Does Roam4Less support data?
Am I charged for inbound calls that go to voicemail?
| A: |
If your phone has been powered OFF then you will not be charged for inbound calls that go to voicemail. However, if your phone is ON and an inbound call goes to voicemail (because the phone is in use, or you do not answer, or your click IGNORE) then you will be charged for the inbound call. |
What if I see an error on my call records?
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Contact a customer service representative regarding your concern. If an error is indeed found you will be fully reimbursed for the full amount of the billing error. Although we strive to be 100% accurate in our call records it is the customers responsibility to check for accuracy.
Please Note: We can only reimburse for billing errors found within the a six month period from when the error occurred. |
When do call charges start?
| A: |
Due to the unique way Roam4Less routes their calls charges for outgoing calls will start occurring as soon as the “send” button is pressed to initiate the call. You will be charged even if the call does not connect to the called party.
Please Note: For Incoming calls charges start occurring from when the user answers the call. |
