Trouble Receiving Calls

I have forwarded my regular phone to my Roam4Less World Phone but I am not receiving any calls.

1. Check with your regular phone provider to ensure that “call forwarding” is enabled.
2. Check that your forwarding was set up correctly. You can check this by forwarding your regular phone to a different number other than your Roam4Less phone and see if you can receive calls that way. (For example if you originally forwarded your regular cell phone to your Roam4Less phone, change the forwarding number to your home phone, call your regular cell phone and see if it rings on your home phone.
3. Ensure you are located in a location that has wireless coverage. This is usually indicated by the number of “bars” on your phone screen.
4. Please reset your SIM
   1. With your phone switched on, remove the battery
   2. Remove the SIM card
   3. Replace the battery without the SIM card
   4. Turn your phone on
   5. Your phone may display an Insert SIM message
   6. Wait 15 seconds and turn your phone off
   7. Remove the battery and replace the SIM and battery
   8. Turn your phone back on
5. In addition to a SIM reset, we suggest you try to manually select an alternative network. Please refer to your phone instructions for the location of this option. Don’t forget to set your Network Selection option back to Automatic when you travel to a new country. 
   
   Instructions for Roam4Less Phones: Main Menu > Settings > Network > Available Networks
6. Ensure that there is sufficient balance in your account (relevant only to Prepaid accounts). You an check your balance by Texting (SMS) BAL to 1966 from your Roam4Less phone.
7. If you are still experiencing issues please contact support@roam4less.com . In the interim you can use your designated SMS number to receive calls. Your SMS number can be found in the top right corner of your Quick Guide (number begins with 324….). Please note that it is an international number and requires a prefix of 011 when calling it from the US or Canada or 00 when calling it from anywhere else in the world.

I cannot receive calls from parties that are dialing my Roam4Less Phone number while using my Roam4Less Phone

1. Ensure you are located in a location that has wireless coverage. This is usually indicated by the number of “bars” on your phone screen.
2. Please reset your SIM
   1. With your phone switched on, remove the battery
   2. Remove the SIM card
   3. Replace the battery without the SIM card
   4. Turn your phone on
   5. Your phone may display an Insert SIM message
   6. Wait 15 seconds and turn your phone off
   7. Remove the battery and replace the SIM and battery
   8. Turn your phone back on
3. In addition to a SIM reset, we suggest you try to manually select an alternative network. Please refer to your phone instructions for the location of this option. Don’t forget to set your Network Selection option back to Automatic when you travel to a new country.  
   
   Instructions for Roam4Less Phones: Main Menu > Settings > Network > Available Networks
4. Ensure that there is sufficient balance in your account (relevant only to Prepaid accounts). You an check your balance by Texting (SMS) BAL to 1966 from your Roam4Less phone.
5. If you are still experiencing issues please contact support@roam4less.com . In the interim you can use your designated SMS number to receive calls. Your SMS number can be found in the top right corner of your Quick Guide (number begins with 324….). Please note that it is an international number and requires a prefix of 011 when calling it from the US or Canada or 00 when calling it from anywhere else in the world.

I have forwarded my regular phone to my Roam4Less SIM Card but I am not receiving any calls.

1. Check to ensure that your device supports the necessary frequency for the country you are in (EX: 3G in South Korea and 1900 on Mexico). For a list of frequencies click here
2. Check to ensure that your phone is unlocked
3. Check with your regular phone provider to ensure that “call forwarding” is enabled.
4. Check that your forwarding was set up correctly. You can check this by forwarding your regular phone to a different number other than your Roam4Less phone number and see if you can receive calls that way. (For example if you originally forwarded your regular cell phone to your Roam4Less phone number, change the forwarding number to your home phone, call your regular cell phone and see if it rings on your home phone.
5. Ensure you are located in a location that has wireless coverage. This is usually indicated by the number of “bars” on your phone screen.
6. Please reset your SIM
   1. With your phone switched on, remove the battery
   2. Remove the SIM card
   3. Replace the battery without the SIM card
   4. Turn your phone on
   5. Your phone may display an Insert SIM message
   6. Wait 15 seconds and turn your phone off
   7. Remove the battery and replace the SIM and battery
   8. Turn your phone back on
7. In addition to a SIM reset, we suggest you try to manually select an alternative network. Please refer to your phone instructions for the location of this option. Don’t forget to set your Network Selection option back to Automatic when you travel to a new country.
   
   Instructions for Roam4Less Phones: Main Menu > Settings > Network > Available Networks
    
8. Ensure that there is sufficient balance in your account (relevant only to Prepaid accounts). You an check your balance by Texting (SMS) BAL to 1966 from your Roam4Less phone.
9. If you are still experiencing issues please contact support@roam4less.com . In the interim you can use your designated SMS number to receive calls. Your SMS number can be found in the top right corner of your Quick Guide. (Number begins with 324….).Please note that it is an international number and requires a prefix of 011 when calling it from the US or Canada or 00 when calling it from anywhere else in the world.

I cannot receive calls from parties that are dialing my Roam4Less Phone number while using the Roam4Less SIM Card in my own device.

1. Check to ensure that your device supports the necessary frequency for the country you are in (EX: 3G in South Korea and 1900 on Mexico). For a list of frequencies click here
2. Check to ensure that your phone is unlocked
3. Ensure you are located in a location that has wireless coverage. This is usually indicated by the number of “bars” on your phone screen.
4. Please reset your SIM
   1. With your phone switched on, remove the battery
   2. Remove the SIM card
   3. Replace the battery without the SIM card
   4. Turn your phone on
   5. Your phone may display an Insert SIM message
   6. Wait 15 seconds and turn your phone off
   7. Remove the battery and replace the SIM and battery
   8. Turn your phone back on
5. In addition to a SIM reset, we suggest you try to manually select an alternative network. Please refer to your phone instructions for the location of this option. Don’t forget to set your Network Selection option back to Automatic when you travel to a new country.
   
   Instructions for Roam4Less Phones: Main Menu > Settings > Network > Available Networks
    
6. Ensure that there is sufficient balance in your account (relevant only to Prepaid accounts). You an check your balance by Texting (SMS) BAL to 1966 from your Roam4Less phone.
7. If you are still experiencing issues please contact support@roam4less.com . In the interim you can use your designated SMS number to receive calls. Your SMS number can be found in the top right corner of your Quick Guide. (Number begins with 324….). Please note that it is an international number and requires a prefix of 011 when calling it from the US or Canada or 00 when calling it from anywhere else in the world.

Trouble Placing Calls

I cannot place calls from my Roam4Less World Phone

1. Check that you are dialing correctly.
   1. Dial the complete international number (International Prefix, country code, area code and local number), for example dial 001.212.555.4444 to call North America or 00.44.207.555.5555 to call the UK). IMPORTANT: You must include an access code like 00,001, or +.
   2. Press the SEND key and within 10 seconds your phone will ring, signaling that the call is ready to be put through.
   3. Press SEND again and your phone will ring the requested party.
2. Ensure you are located in a location that has wireless coverage. This is usually indicated by the number of “bars” on your phone screen.
3. Please reset your SIM
   1. With your phone switched on, remove the battery
   2. Remove the SIM card
   3. Replace the battery without the SIM card
   4. Turn your phone on
   5. Your phone may display an Insert SIM message
   6. Wait 15 seconds and turn your phone off
   7. Remove the battery and replace the SIM and battery
   8. Turn your phone back on
4. In addition to a SIM reset, we suggest you try to manually select an alternative network. Please refer to your phone instructions for the location of this option. Don’t forget to set your Network Selection option back to Automatic when you travel to a new country.
   
   Instructions for Roam4Less Phones: Main Menu > Settings > Network > Available Networks
    
5. Ensure that there is sufficient balance in your account (relevant only to Prepaid accounts). You an check your balance by Texting (SMS) BAL to 1966 from your Roam4Less phone.
6. Go into the phone menu, select tools > call back > select call back > make sure call back is set to “off”. Once call back is set to off, try your call again.
7. If you are still experiencing issues please contact support@roam4less.com .In the interim try to manually dial by pressing *182*001 (area code and number). then press pound “#” ,and then send.

I cannot place calls from my Roam4Less World SIM card that I’m using in my own device.

1. Check to ensure that your device supports the necessary frequency for the country you are in (EX: 3G in South Korea and 1900 on Mexico). For a list of frequencies click here
2. Check to ensure that your phone is unlocked
3. Check to ensure that your device supports Java
4. Check that you are dialing correctly.
   1. Dial the complete international number (International Prefix, country code, area code and local number), for example dial 001.212.555.4444 to call North America or 00.44.207.555.5555 to call the UK). IMPORTANT: You must include an access code like 00,001, or +.
   2. Press the SEND key and within 10 seconds your phone will ring, signaling that the call is ready to be put through.
   3. Press SEND again and your phone will ring the requested party.
5. Ensure you are located in a location that has wireless coverage. This is usually indicated by the number of “bars” on your phone screen.
6. Please reset your SIM
   1. With your phone switched on, remove the battery
   2. Remove the SIM card
   3. Replace the battery without the SIM card
   4. Turn your phone on
   5. Your phone may display an Insert SIM message
   6. Wait 15 seconds and turn your phone off
   7. Remove the battery and replace the SIM and battery
   8. Turn your phone back on
7. In addition to a SIM reset, we suggest you try to manually select an alternative network. Please refer to your phone instructions for the location of this option. Don’t forget to set your Network Selection option back to Automatic when you travel to a new country.
   
   Instructions for Roam4Less Phones: Main Menu > Settings > Network > Available Networks
    
8. Ensure that there is sufficient balance in your account (relevant only to Prepaid accounts). You an check your balance by Texting (SMS) BAL to 1966 from your Roam4Less phone.
9. Go into the phone menu, select tools > call back > select call back > make sure call back is set to “off”. Once call back is set to off, try your call again.
10. If you are still experiencing issues please contact support@roam4less.com .In the interim try to manually dial by pressing *182*001 (area code and number). then press pound “#” ,and then send.

Other Issues

I am told that when parties attempt to call me, they hear the phone ring and then they get a message saying that the call cannot be completed.

In the event that voicemail has not been set up or is inactive, it is normal for the calling party to hear such a message when the dialed party does not answer the call and voicemail has not been set up or is inactive.

When dialing, my screen displays a message that says “SIM call barred” or something like that.

Some devices such as the Nokia 6230 or the BlackBerry Curve will display an error message. Usually they can be ignored and will not affect the call connection.